We take our customer’s privacy seriously and we will only collect, record, hold, store and use your personal information as outlined below.
You can visit our website and browse without having to provide your personal details. During your visit to our website, you may remain anonymous and at no time would we be able to identify you unless you have registered an account and have logged on with your user name and password.
If you have any comments or suggestions, we would be pleased to receive them at our address or by contacting our Customer Service.
Collection of Personal Information
We do not sell, share or trade customer’s personal information collected online with third parties.
Personal information collected online will only be disclosed within our corporate group and to third party service providers/our agents (“our agents”) for the purposes for which it was collected, as authorised and consented by you for example, when concluding a sale and purchase transaction of a product of your choice on our website.
When you register a “M-ONECONCEPT” account, the personal information we collect may include your:
- Name Delivery Address
- Email Address
- Date of Birth (Optional)
- Gender (Optional)
The mandatory personal information we collect from you will be used and or shared within our corporate group and our agents for one or more of the following purposes:
- To deliver products that you purchase from our website. For example, we may pass your name and address on to our agents such as our courier service company or supplier of choice in order to make delivery of the product to you;
- To inform and update you on the delivery of the product and for customer support;
- To provide you with relevant product information;
- To process your orders and to provide you with the services and information offered through our website and which you may request;
- To allow us to administer your registered account with us;
- To verify and carry out financial transactions in relation to payments you may make online. For example, payments that you make through our website will be processed by our appointed agent.
Disclosure to these data processing agents such as that of our appointed agent in this context is necessary for the purpose of conducting the sales transaction that you have opted for.
The non-mandatory personal information such as date of birth and gender are used to carry out research on our users’ demographics and for us to send you suggestion or information in the form of promotional emails which we think you may find useful, thereby, enhancing your experience when you visit our website. By providing us these non-mandatory personal information, you are deemed to have consented to be part of our research and to receiving suggestions or information as outlined above.
Subscription to our marketing and promotional materials
In addition to the personal information outlined above, when you register a “M-ONECONCEPT” account with us, you shall be asked if you would like to subscribe to our marketing and or promotional materials from time to time. These marketing and or promotional materials may come from within our corporate group wholly or through affiliation with our agents.
If you choose to subscribe, you are deemed to have consented to enable us to share your personal information for the purposes of processing information within our corporate group and or third parties. You can always choose to unsubscribe from marketing information at any time by opting for the unsubscribe function within the electronic marketing material.
Accessing Actual Orders
Your actual booking or purchase details may be stored with us but for security reasons, cannot be retrieved directly by us. However, you may access this information by logging into your account on the website.
Here, you can view the details of your bookings or purchases that have been completed, those which are open and those which are to be performed as well as administer your address details, bank details and any newsletter to which you may have subscribed. You undertake to treat the personal access data confidentially and not make it available to unauthorised third parties. We cannot assume any liability for any misuse of passwords unless this misuse is through our own fault.
Security of Your Personal Information
“M-ONECONCEPT” ensures that all information collected will be safely and securely stored. We protect your personal information by:
Unless the prior written consent of M-ONECONCEPT or the relevant third party proprietor of any of the trademarks, service marks or logos appearing on the website has been obtained, no license or right is granted to any party accessing this website to use, download, reproduce, copy or modify such trademarks, services marks or logos. Similarly, unless the prior written consent of M-ONECONCEPT or the relevant proprietor has been obtained, no such trademark, service mark or logo may be used as a link or to mark any link to M-ONECONCEPT’s website or any other site.
(i) Disclosure of Personal Information
We will not share your information with any other organisations other than our corporate group and those third party service providers as well as our agents who are directly related to and necessary for the purchase of products, delivery of the same and purpose for which you have authorised.
In exceptional circumstances, “M-ONECONCEPT” may be required to disclose personal information, such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, or required by the law. “M-ONECONCEPT” is committed to complying with the Act in particular, its policies as well as corresponding guidelines and orders.
If you believe that your privacy has been breached by “M-ONECONCEPT” please contact Customer Service and we will resolve the issue.
(ii) Collection of Computer Data
When you visit “M-ONECONCEPT”, the servers will automatically record information that your browser sends whenever you visit a website. This data may include:
- Your computer’s IP address;
- Browser type;
- Webpage you were visiting before you came to our website;
- The pages within “M-ONECONCEPT” that you visit;
- The time spent on those pages, items and information searched for on our site, access times and dates, and other statistics;
- This information is collected for analysis and evaluation in order to help us improve our website and the services and products we provide. This data will not be used in association with any other personal information.
Complaints about breaches of privacy
If you are not satisfied with the way in which we handle your enquiry or complaint, please don’t hesitate to contact Customer Service.
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